Last week the government introduced legislation for a National Student Ombudsman.

This post outlines key provisions of the bill. A government summary is here. A subsequent post looks at the potential impact of the bill on academic life.

Statutory references are to the Universities Accord (National Student Ombudsman) Bill, using the sections as they would appear in the Ombudsman Act 1976 if the bill passes.

Which students can complain?

All students of higher education providers, except those enrolled in VET courses, can complain to the National Student Ombudsman (abbreviated to Ombudsman from now). Apart from the VET exception, non-higher education students are included. Enabling, microcredential and professional development course students will be covered. In some cases prospective or former students can also make complaints: sections 3(1) and 21AD(1)(a).

Another person can make a complaint on behalf of the student: section 21AD(1)(b).

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