The government is reviewing the Tertiary Education Quality and Standards Agency (TEQSA) legislation. The government consultation paper is here. Submissions closed at the end of October.

Although my submission points out areas of over-regulation, it also concludes that TEQSA should have greater enforcement powers.

Multi-regulation

As I have pointed out before, higher education suffers from the same or overlapping areas of activity being regulated in multiple contexts and by different regulators.

One area where this is now particularly intense is student complaints. Both the Higher Education Provider Guidelines 2023 grievance and review procedures (for non-Table A providers) and since October 2025 TEQSA’s new Statement of Regulatory Expectations on Student Grievance and Complaint Mechanisms (all providers) regulate overall complaint procedures. My submission includes a table showing how, in many areas, these two sets of rules regulate the same topic in at least slightly different ways. This is confusing. The Higher Education Provider Guidelines complaints section should go if TEQSA continues with detailed regulation.

On top of these two general complaints processes are specific ESOS rules for complaints on certain matters by international students, the extremely detailed rules for gender-based violence cases that come into effect on 1 January 2026, and the National Student Ombudsman that started operations on 1 February 2025, and provides students with a chance to re-prosecute unresolved complaints.

On multiple agencies covering the same topic more broadly, one important point I read in other submissions, too late to include in mine, is the need to clearly define and distinguish the roles of TEQSA and the new Australian Tertiary Education Commission.

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